ThermoFisher Scientific
A benchtop meter embedded display
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Benchtop Meter
My Role
UX/UI Designer
Timeline
18 months
Project Type
Full Time Role
Platform
Embedded UI
Thermo Fisher Scientific is a Fortune 500 company and a global leader in the life sciences. Its mission is to enable customers to make the world healthier, cleaner, and safer.
Problem Statement
Laboratory researchers were using a 10-year-old electrochemistry bench meter that no longer met their evolving needs. The company needed to redesign the product with a modern 7-inch touchscreen interface.
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The new interface had to support complex, multi-step scientific workflows across diverse lab environments while remaining intuitive for both novice and expert users. Without proper UX research and design, we risked creating a system that looked modern but failed in real-world laboratory conditions where precision, efficiency, and error prevention are critical.
Overview
As UX Designer on this 18-month product development cycle, I led the end-to-end user experience—from initial research through final implementation—working closely with research, industrial designers, and software engineers.
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Research & Strategy (Months 1-3) Conducted contextual inquiry with researchers to identify critical pain points and workflow requirements, translating findings into UX principles that guided the product scope.
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Design & Delivery (Months 4-18) Led the redesign of the information architecture for instrument and channel settings, creating a more intuitive structure with improved categorization and clearer labeling that aligned with users' mental models. Designed comprehensive workflows for method implementation and developed a robust notification and error recovery system that prioritized clear communication and user confidence. Delivered high-fidelity prototypes and design specifications, partnering directly with engineering throughout implementation to ensure design integrity.
Impact
The redesigned bench meter successfully launched and was awarded the 2025 Labmate Award for Best Benchtop Innovation, recognizing its advancement in laboratory instrumentation design.
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Key improvements:
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Restructured information architecture reduced complexity in the settings configuration
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Intuitive method implementation workflows streamlined experimental setup
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Clear error states and recovery paths increased user confidence during critical measurements
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Modern interface bridged the gap between novice and expert user needs
Note: Due to confidentiality, only specific information has been provided. I am happy to go over my approach and process upon request.